MS CERTIFICATION SERVICES P.LTD. operates a policy of impartiality in relation to its auditing and certification services.

MS CERT pro-actively manages any threat of conflict of interest, actual or perceived, affecting MS CERT’s certification/registration services.

MS CERT’s commitment to impartiality is monitored and administrated by an independent “Impartiality Committee” dedicated to overseeing the impartiality of its certification/registration services.

MS CERT understands the importance of impartiality in carrying out its management system certification activities, managing conflicts of interest and ensuring the objectivity of its management certification activities.

MS CERTIFICATION SERVICES P.LTD. operates a policy of openness in relation to its auditing procedures, certification procedures, types of management systems and geographical operating areas and information relating to these is available on reasonable request.

Information relating to the granting, maintaining, renewing, suspending, reducing the scope of, or withdrawing of certifications is available on reasonable request. Where requested MS CERTIFICATION SERVICES P.LTD. confirms the validity of a given certificate issued by itself.

MS CERTIFICATION SERVICES P.LTD. maintains a list of valid certificates that it has issued that is available on reasonable request.

However we also respect the confidentiality of our customers and therefore cannot disclose details of information obtained or created during the performance of certification activities except to relevant legal or accreditation bodies.

Activities carried out for clients shall be treated as confidential to that client unless otherwise agreed.

Information supplied by clients, the results and documents generated by the certification service and its subcontractors, the contract records that are retained, and the existence of the contract itself (other than any certificates issued) are all treated as “commercial in confidence” and will not be communicated to any third party without written agreement, unless the information is already in the public domain.

Where the law requires information to be disclosed to a third party, the client will be informed of the information disclosed.